customer
Forge a deep emotional connection
Customer-focused AI capabilities
Use data in a creative, innovative, and resourceful manner and gather actionable information about your customers’ preferences, needs, and motivation to drive insights and make informed decisions.
MavenCode Customer Solutions
Do you wish to know your customers intimately and create a deep emotional connection? Do you aspire to intuitively understand their pain points and deliver solutions that completely resolve their issues? Do you intend to dramatically improve revenue conversion and margin? Do you want to anticipate consumer trends and delight them with your offerings instead of reacting to their frustrations?
Customer-focused AI Capabilities
Our powerful MavenCode™ Ai solutions offer a range of self-service and automation capabilities to help you establish an enduring connection with your customers that sets your business apart. We serve several consumer industry clients, including retail, CPG, and travel industries; marketing departments of any large companies, and branding/ad/marketing agencies, as well as their B2B customers.
Customer Experience and Loyalty
Understanding how your customer experiences your brand in every step of the experience journey from awareness to loyalty can unlock a huge capacity to nurture loyal customers and identify major revenue sources along the way.
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MavenCode.AI™ quickly and dramatically improves customer experience, loyalty, and employee engagement.
We provide deep contextual understanding of customer opinions, allowing you to identify what’s important to customers at each step of the customer journey. Accessing the breadth of customer conversations in social media, Foresight uses advanced AI techniques to understand exactly what customers are saying, wherever they are saying it – at scale. Understanding the language of your customers helps generate optimal messaging elements, capturing the attention and wallet-share of your ideal customer segments.
We use powerful tools, such as the customer journey map, customer-product match, customer segment-sales cycle match, impact vs importance drivers, psychometric analysis, and intelligence distillation from social chatter.
Customer Marketing Segmentation and Messaging
With your strategic decision to target certain sections of your customer base, you need to further segment it to finetune and deliver a message that resonates with each segment’s unique needs and psychographic profile, along with the optimal communication channel to reach them.
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MavenCode.AI™ completes your marketing efforts by combining a deep understanding of customers and the best methods to reach them. Beloved by traditional and online marketers alike, it maximizes sales conversion by creating a unique emotional connection and delivering a deeply resonant message through relevant communication channels. It identifies each segment’s attitude towards your product as well as their demographics and preferred communication channels, and suggests key lead messages and calls to action.
Customer Capture and Recovery
When customers get frustrated, they abandon the purchase process and rarely take the time to provide feedback for the company to correct the problem. In the age of brand proliferation, it’s much easier to just move on to the next product.
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MavenCode Foresight Ai™ reveals sources of customer dissatisfaction and frustration deeply hidden in the customer experience, helping you recover those customers and convert them to sales. We capture unstructured data from many sources (such as social media, chats, phone calls, emails and surveys) and identify the sources of abandoned purchases and frustration.
Lead Generation
Finding qualified customers and moving them down in the conversion funnel towards purchase can have a huge impact on sales.
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MavenCode Foresight Ai™ is a powerful lead generation tool that dramatically improves revenue conversion. It collects unstructured data from various social media and client sources, and augments it with various tools (geolocation, sentiment analysis, influencer analysis, demographics, messaging customization, sales prioritization, etc.) to provide real-time leads you can act on through various communication methods.
Global Marketing Campaign
is a must-have software module for any global marketing function. Using omni-lingual input from millions of social media input points plus a geolocation function, it furnishes a vivid understanding of unique customer interests and preferences in each location, so you can roll out a cohesive global campaign with localized messaging and products.
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MavenCode.AI™ is a must-have software module for any global marketing function. Using omni-lingual input from millions of social media input points plus a geolocation function, it furnishes a vivid understanding of unique customer interests and preferences in each location, so you can roll out a cohesive global campaign with localized messaging and products.
Case Studies:
Our industry-leading MavenCode™ AI tool suite is trusted by famed global brands to help them establish an enduring connection with their customers that sets their business apart.
- Case Study: JetBlue
- Case Study: Global social media company
- Case Study: An international church with 10 million members.